Shipping Policy & Fees

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Our shipping fees vary depending on the country being shipped to, the requested speed of delivery (regular or express), and the value of the order being placed.

Order value

Under $100

$100-150

Over $150

CA Regular

$5.00

FREE

FREE

CA Express

$19.95

$17.95

$14.95

US Regular

$15.95

$9.95

FREE

* Please note that Express Shipping is not available when shipping to the United States.

Shipping Territories

We ship to both Canada and the United States, although some of our products are limited to delivery in Canada only. The available “Ship to:” countries are indicated on the details page of every individual product.

Shipping Times

Shipping times will vary depending on the country being shipped to and the method of shipping selected (express or regular).

CA Regular

3-6 business days (Central Canada)

5-12 business days (other Canada regions)

CA Express

2-4 business days (Central Canada)

4-10 business days (other Canada regions)

US Regular

5-14 business days

* Please note that these are estimated shipping times and actual times may vary.

Promo Code

Please note that Express Shipping is not available when a Promo Code for free shipping is used. All orders placed using a Promo Code for free shipping will be sent at Regular Shipping speed.

Order Tracking

When you place an order you will receive a confirmation email to your registered email address with the order reference number. If you wish to track the status of your order, please contact us with your order reference number through the contact form on the website, or by calling us toll free from anywhere in North America at 1-877-244-0438.

Changing or Cancelling an Order

If you wish to change or cancel an order, please contact us by calling toll free from anywhere in North America at 1-877-244-0438 within 1 business day of your order being submitted. Please have all of your information ready when you call, including your order reference number.

Return Policy

If you are not fully satisfied with any product purchased through our site, you may return the items for a full refund within 30 days of placing the order. All returns must be received within 30 days in order to receive a full refund. Please be advised that prior authorization is required on all returns. To receive authorization for a return, please contact us through the contact form on our website or by calling us toll free from anywhere in North America at 1-877-244-0438. Any returns sent to us without a return authorization will not be accepted. Return acceptance is at the sole discretion of Cosmolane Boutique. To ensure that your returns are received by Cosmolane Boutique, please make sure to add insurance to your parcels through your preferred mail delivery service. Shipping fees are only eligible for refund when the original items were either shipped incorrectly by Cosmolane Boutique, damaged in transit or otherwise defective. All other shipping fees are non-refundable. Please allow up to two weeks for the return to be processed, at which time a refund will be made to your credit card.

Special Shipping Requests

Please contact us for special shipping requests through the contact form on the website, or by calling us toll free from anywhere in North America at 1-877-244-0438.